Cigna Customer Cyber Security Awareness

This guide provides simple and practical cyber security tips to help customers protect their personal, policy, and financial information when using computers, mobile phones, and online services.

1. Protect and Safeguard Your Passwords

Passwords help protect your accounts and personal information.

✅ Recommended Practices

• Use strong passwords that are difficult to guess.
• Change your passwords regularly.
• Keep your password, user ID, and OTP (One‑Time Password) private.
  (An OTP is a temporary code sent to your phone or email to verify your identity.)
• Change your password immediately if you think it may be exposed.
• Inform the company if your mobile phone is lost or your phone number changes.

❌ Avoid

• Sharing your password or OTP with anyone.
• Using personal details (such as name, birthday, or phone number) as passwords.
• Using the same password for multiple websites or apps.
• Saving passwords in browsers or writing them down.
• Logging in from public or shared computers.

2. Protect Your Device from Viruses and Malware

Malware may steal information or damage your device.

✅ Recommended Practices

• Install and keep antivirus software up to date.
• Update your operating system and apps regularly.
• Run regular security scans.

❌ Avoid

• Clicking links or opening attachments from unknown messages or emails.
• Downloading software from suspicious or untrusted websites.
• Installing software sent through unsolicited messages.

⚠️ Warning Signs

• Slow device performance
• Unexpected pop‑ups
• Difficulty logging in

3. Beware of Spyware

Spyware can secretly collect personal information without your knowledge.

✅ Recommended Practices

• Use security tools that detect and remove spyware.
• Remove apps or programs you no longer use.
• Be careful when downloading free software.

❌ Avoid

• Installing software that promises unrealistic performance improvements.
• Ignoring repeated pop‑ups or unusual device behavior.

4. Avoid Phishing (Fake Emails and Messages)

Phishing messages attempt to trick you into sharing sensitive information.

✅ Recommended Practices

• Delete emails or messages that seem suspicious or unexpected.
• Access websites by typing the official website address yourself.
• Verify requests by contacting official customer service channels.

❌ Avoid

• Clicking links that ask for passwords, OTPs, or personal details.
• Sharing sensitive information through email or messages.
• Trusting messages simply because they look official.

5. Be Alert to Deepfake and AI‑Enabled Scams

Scammers may use AI‑generated voices, videos, or images (deepfakes) to impersonate real people or organizations.

✅ Recommended Practices

• Be cautious of urgent or emotional requests, even if the voice or video looks real.
• Verify requests independently using official contact information.
• Pause and check when asked to share personal or financial details.

❌ Avoid

• Acting immediately on video calls or voice messages requesting sensitive information.
• Trusting identity solely based on appearance, voice, or video quality.

6. Practice Safe Internet Usage

Good online habits help reduce cyber risks.

✅ Recommended Practices

• Log out after completing online sessions.
• Back up important files regularly.
• Use secure websites (look for “https://” and the lock symbol).
• Review your account and transaction history frequently.
• Keep your browser and device software updated.

❌ Avoid

• Downloading files from unsafe websites.
• Following instructions from unknown individuals online.
• Leaving your device unattended while logged in.

7. Protect Yourself from Smishing (SMS Phishing)

Smishing uses fake text messages to steal personal information.

✅ Recommended Practices

• Delete suspicious SMS messages immediately.
• Protect personal details such as NRIC and banking information.

❌ Avoid

• Replying to unknown or suspicious messages.
• Clicking links in unexpected SMS or MMS.
• Sharing details about transactions you did not make.

8. Beware of Vishing (Phone Call Scams)

Scammers may impersonate organizations over phone calls.

✅ Recommended Practices

• End the call if something feels suspicious.
• Verify callers by contacting official customer service numbers.

❌ Avoid

• Sharing personal, policy, or banking information over the phone.
• Trusting callers who threaten account suspension or demand urgent action.

9. Mobile and Cloud Security Awareness

Your mobile phone and cloud services may store sensitive information.

✅ Recommended Practices

• Download apps only from official app stores.
• Use screen locks or biometric security on your device.
• Protect cloud accounts with strong and unique passwords.

❌ Avoid

• Jailbreaking or rooting your device.
• Installing apps from unknown websites.
• Ignoring the risk of OTPs or messages syncing to cloud services.

10. What to Do If You Suspect Fraud or a Security Issue

If you believe your account or information may be compromised:

Submit your report here: https://comms.cignaglobal.com/sg-report-incident

When reporting, please provide:

• Your name and user ID (if available)
• Date and time of the issue
• A brief description of what happened

Reports will be reviewed and appropriate action will be taken to protect your account

Customer Security Advisory:

Cigna will never ask for your password, OTP, or full credentials via phone calls, emails, SMS, or messaging apps.

✅ Key Reminder

If something feels suspicious — stop, verify, and report.

Last updated: April 2026 (content review date)