This month, we launched the Cigna COVID-19 Global Impact Study, an extension of our Well-Being Index, to track sentiments throughout the crisis to help us check in and understand where people are feeling the greatest stress, the coping strategies they are using to manage, and how we can support them better.
The study is focused on four key areas, the Cigna Well-Being Index, the health and wellness scorecard, the virtual health assessment tracker and people’s opinions on what the new normal will look like.
Interestingly, we are seeing some results we could never have predicted. People told us that learning and development from their employers has improved significantly, and work-life balance has improved slightly, despite most reporting working longer hours than previously. Again, when it comes to family, people feel they are better able to support their partners/spouses and their children than they were before, as well as being able to spend more quality time with them.
According to the Index, people’s overall well-being scores in this first edition of the study haven’t changed significantly. Although people are feeling more concerned about their finances and the social networks than they were feeling before the crisis, the extended time with family and working from home have seen these measures remain consistent, despite the huge pressures on work and family life.
All these changes are also transforming the way people look at how they want to access healthcare in the future. As we look ahead, we see a world that is evolving at a faster pace than any of us could imagine. This period will give rise to a number of positives in due course – a greater awareness of health, a stronger demand for health services that people can access whenever, and however, they prefer, and strong bonds of trust between colleagues, families and friends as we check in with each other more. As advocates for health and well-being, we will be the people’s partner on this journey and will do everything we can support them today and in the future.