Share your feedback

Share your feedback

Think we can do better? We're happy to hear from you.

Cigna aims to provide a high level of service. However, should you be unhappy with our service and think we can improve on our next interaction with you, we would like to hear from you.

Email

Singapore.Feedback@Cigna.com
(please state “Feedback” as the subject header)

Letter

Cigna Europe Insurance Company
S.A.-N.V. – Singapore Branch
152 Beach Road, #33-05
The Gateway East, Singapore 189721
Fax +65 6391 9530
Attn: Feedback Officer

Please include in your email/letter to us:

  • Your contact details

  • Your policy or membership number

  • The specific nature of your feedback

  • Supporting documents

Your feedback is valuable to us. We should endeavor to give you a reply within the following time frame.

Independant party review

In the unlikely event that you are still unhappy with the solution provided by us, you have the right to file a complaint to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for a third party opinion. You can approach FIDReC within 6 months of receiving our final response.

For more information, please visit the FIDReC website: www.fidrec.com.sg

You can also approach the Consumers Association of Singapore (CASE) or the Singapore Mediation Centre (SMC). You can find out more about these organisations at

CASE: www.case.org.sg or www.case.org.sg/complaint.aspx 

SMC: www.mediation.com.sg / enquiries@mediation.com.sg